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October 2007

October 13, 2007

Blog and Website Redesign

If you read my blog via the RSS feed, you probably haven't noticed it's new look. We completed a redesign of both the blog and website about a week ago and so far the feedback has been universally positive.

Anyone who knows me also knows that when it comes to graphics, I am a stick-figure guy. 'You gotta know your limitations', as Clint Eastwood once said, and so I knew that for this redesign it was necessary to have it done by a professional. I retained my good friend Michelle Conlon for this project. Frankly, Michelle is the best graphic designer I have ever known.

We started with the logo back in July and I could not have beed happier. From there, she designed letterhead and new business cards. Before moving on to the web/blog work, I wanted to circulate the business cards for a while to see what the reaction would be to the new look and image. Given that the feedback was nothing short of 'WOW!', I decided it was time to finish the project and re-skin the blog and website.

I think Michelle did an outstading job and I could not be happier. I'm interested in your feedback so please let me know what you think.

Now if I can only get Michelle to blog more frequently.... ;-)

October 07, 2007

Admitting Guilt

David Meerman Scott's Web Ink Now is one of my favorite blogs on the subjects of marketing and PR. He recently wrote a great post about Olympic athlete Marion Jones' emotional admission of guilt.

No matter what your feelings about Ms Jones' and her offense, you can't help but feel differently after watching the video. You can't help but feel a little more empathy and perhaps a little less judgmental. I know I am generalizing but I think we Americans as a culture are quick to forgive when presented with a heartfelt mea culpa.

Good businesses that 'get' blogging use their blogs this way: to say, "We made a mistake", "We have learned from it", and "Here is how we are going to do better next time" .

Sadly, a lot of companies when faced with the question, "Should we put this on our blog?" will respond with "If we don't put it on our blog then fewer people will find out about it". Wrong answer, wrong answer, wrong answer.

Markets are conversations. Believe me, the world will find out about it. And they will talk about it. Given that the conversation will take place anyway, it is better for that conversation to be on your own blog than somewhere over which you have no control. And you have a better chance to get your side of the story told and get your message out on you own blog.

On the other hand, suppose that by reading about it on your blog, someone does learn of your faux pas who would otherwise have remained ignorant? They'll come away with a positive impression of your company's honesty and integrity.

There is another benefit but it is more insidious. Changing the culture in a company - to one in which airing the dirty laundry is not only OK but is actualy advantageous - can be very disruptive. Once accomplished however, the company is better for it. The company doesn't just appear to be more honest and open, it actually is more honest and open. And then the entire relationship with the customer undergoes a welcome change too.

Leveraging Conversations on the Web

  • Now that I have our blog up, how do we get visibility?  How do we get people to find it and open it and look at it and participate?

  • Our target market is widget manufacturer CTOs. How do we reach them?

These are my favorite questions because this is what Business Blogging Pros is all about: Leveraging conversations on the Web to boost your image, exposure, and reputation.

Put simply, you must engage in a campaign comprised of the following four steps:

Find other blogs speaking to the same audience.

These may be other blogs on the same topic as yours. Remember though that Markets are Conversations. You may be selling widgets, but conversations about them will occur wherever your present and future clients may gather. This means that you should also look for other blogs about entirely different topics but are visited by your target audience.

For example, suppose your target market is the CTOs of widget manufacturers. First, find the ones that blog. Next what publications do they read? Almost every journalist has a blog these days.

And don’t limit your search to just blogs. Forums, Facebook Groups, and similar spots should not be ignored.

Read these blogs regularly.

Look for topics (conversations) you and your company are knowledgeable about and offer you the opportunity to demonstrate your expertise.

Leave comments that add to the conversation.

This is strategic. Comments that say ‘Great Post’ are worthless. Just as in a face-to-face networking venue, you must contribute to the conversation. Your objective is to write insightful, informative, thought-provoking comments. The comment form usually has a place for a URL. Always include your blog’s URL. You want people to find you.

What will happen is that after you’ve left a few really good comments, that blog’s author will begin to recognize you, recognize you are worth listening to, and begin to read your blog regularly.

Write articles on your own blog about what you’ve read.

An alternative to leaving comments on other blogs is to go back to our own blog and write about what you’ve read. When you do this it is crucial to do two things: First, include a hyperlink back to the blog post or article you are writing about. Second, include a trackback to that post or article. The trackback will notify the author of the original article, telling her about your article. Some blogging platforms will also place an excerpt of your article in the comments and trackbacks section of her article.

When would you trackback vs comment? At a high enough level of abstraction, comments and trackbacks do the same thing:

  • Make another blogger aware of you.

  • Make the other blogger’s readers aware of you.

Having said that, you would use a trackback instead of a comment for either of two reasons:

  • What you want to say is too long for a comment. Sometimes you want to take the conversation further or in a different direction.

  • You want your own readers to be aware of the conversation. Note that when you leave a comment, that blogger and his readers are aware of it but your own readers are not.

Of course, none of this will have the desired affect if you don’t write good, informative, thought-provoking content on your own blog. If you’re writing good comments then people will visit your blog. You must give them a reason to come back and read your blog regularly.

Admittedly, this process can be a lot of work. Done well, finding all those blogs and reading them regularly can consume several hours each week, but it can allow you to accomplish what large companies with millions to spend on marketing would be hard-pressed to accomplish.

Shameless commercial plug: This is our specialty. We offer a service whereby:

  • We find those blogs.

  • We scan them regularly. (We looked at over six thousand blog posts for one client this week.)

  • Once each week, we provide you short list of a dozen or so articles that are right on target for you.

  • We meet with you, strategize, and help you craft responses that are effective.