Current Affairs

July 07, 2008

July 21, 2008 Free Blogging Seminar

  • Have you heard of blogs and wonder what they are all about?

  • Are you wondering if a blog could help your business?

  • Do you want to be known as an authority in your field?

  • Do you want to leverage the most cost-effective means for boosting your business’ image, exposure, brand, reputation, and revenue?

Come to this seminar and find out

Blogging has evolved into a cutting-edge marketing tool that is immediate, personal, and engaging. Blogging can boost your image, exposure, reputation, and revenue. Best of all blogging is within the financial reach of everyone.

Done well, a small company can achieve results that large firms with millions of dollars to spend on marketing would be hard-pressed to achieve.

In this FREE seminar you will learn:


  • What a blog is

  • How they work

  • Why they are so effective

  • How to get started

When: Monday July 21, 2008 6pm
Where:
The Growth Coach Business Improvement Group
14819 N Cave Creek Rd
Phoenix, AZ
Map

July 06, 2008

The Company Car

Blogpro

July 03, 2008

2008's Biggest Tuned Out Company

I am a huge fan of the folks across town at Pragmatic Marketing and am currently waiting for my copy of their new book, Tuned In to arrive.

My prediction is that Phil Myers and his team will have caused the terms 'Tuned In' and 'Tuned Out' to be cemented into our business lexicon.

My nomination for The Most Tuned Out Company of 2008 is Viacom.

In case you haven't been following this case, here it is in a nutshell: Some of Viacom's customers are such big fans of Nickelodeon, Comedy Central, and other Viacom shows that they are spreading the word about them by posting clips on YouTube.

Viacom wants them to stop, and is suing Google/YouTube to make them stop.

I just did a search for Comedy Central on YouTube and the first video clip I found had 1.8 million views. How many of those viewers were exposed to Comedy Central for the first time via YouTube? How many of those viewers have started watching Comedy Central as a result?

Most of us would kill for that kind of exposure. If I discovered a video of one of my seminars on YouTube and that video had been downloaded 1.8 million times I can tell you how I would react: I would be eternally grateful to the person who uploaded it. I would seek that person out and thank them from the bottom of my heart.

Why would anyone in their right mind want to shut down the most powerful form of marketing known to man?

When a company 'gets' social media and truly embraces it, social media will fundamentally change the way that company does business.

One of the most important things I teach my clients is that if they want to be successful turning their product or service into a Social Object (meaning something that people talk about around the water cooler) they must be willing to give up control of the conversation. It will take on a life of its own. The whole Menthos phenomenon is a perfect example. Menthos got out of the way and let the conversation - and free publicity - happen.

Yes, it takes guts, But if you do it, the results will be worth it.

June 14, 2008

Should I get an iPhone?

IpjoneThe new 3G iPhone was announced this week. Should I get one?

A couple of years ago, I was at a business blogging conference in San Francisco and I observed that the badge of Geekdom was an Apple PowerBook and a Palm Treo. Today it's the iPhone. My Verizon contract runs out at almost exactly the same time Apple's new second generation iPhone hits the stores. I've not been very happy with my Verizon/Treo 700W and have been thinking of finding something else anyway.

When I bought the Palm Treo, I envisioned that it would substitute for my Mac when I was out and about. Sadly that has not turned out to be the case. It doesn't sync well with my Mac, most websites are totally unusable on the Treo's itty bitty screen, and the audio quality is terrible.

As a social media guy, I'm really attracted to the iPhone. My sense is that the convergence of mobile, broadband, and video is going to bring us some really fun and interesting possibilities. For example, take a look at Qik. It allows you to stream video to the internet right from your phone - if you have the right kind of phone. (Now I know why Robert Scoble owns so many phones.)

I feel a sense of obligation to my clients to get my arms around new technologies, 'separate the wheat from the chaff' so to speak, and advise them knowledgeably.

On the other hand, the iPhone doesn't fit my needs very well at all. I carry my MacBookPro with me almost everywhere I go because I need to be able to show prospective clients work that I have done, and be able to solve problems for current clients on the spot. As a result, all of my 'mobile' internet activity takes place on my MacBookPro with a Verizon broadband card. The combination has worked out extremely well.

What I need from a phone is small size, excellent audio quality, the ability to connect to the hands-free unit in my car, and sync with my Mac.

The deal-killer for me is that the iPhone cannot be connected to my MacBookPro and act as a tethered modem. I can't see how I can do without broadband wireless on my laptop. And I certainly don't want to be paying for broadband for both my phone and my Verizon card.

June 08, 2008

Coming Soon to a Monitor Near You

I my never-ending quest to provide you with more value, I am embarking upon a project to put most of the training content of my Blog Setup package into screencast/webcast form. I go over a lot of material on those 2-3 hours and I'm becoming more and more convinced that I need to provide a way so that you can listen to the training multiple times so that you can absorb it all.

My current plan is to make the webcasts available to new Blog Startup clients who will be able to view them an unlimited number of times for six months. AFter that, there will probably be a nominal charge. ANyone who is not a Blog Startup client would also be able to view them at a similar nominal charge.

I have already bought the domain name "BusinessBlogTraining.com"

What do you think?


May 08, 2008

Social Media Panel at Scottsdale Chamber First Friday Breakfast

Jay Jennings, Chip Lambert, and I were on a panel Friday morning at the Scottsdale Chamber of Commerce's First Friday Breakfast. There is a good write-up of it in AZ Central (Registration Required):

Click Here

February 13, 2008

2-Way Streaming Video with Chris Pirillo and Robert Scoble

CpTonight's Social Media Club meeting was about monetizing social media. Our guest was Chris Pirillo via ustream live streaming video.

The really cool thing was that on our end I fired up my MacBook Pro, logged into my own ustream account and broadcast live streaming video from the meeting. Chris connected to my video stream and we actually had full 2-way video and audio. Not only could we see and hear Chris, but he could see and hear us.

The icing on the cake was that Robert Scoble was there recording his own video of Chris.

So there we were, Francine Hardeway, myself, and the rest of the Phoenix Social Media Club talking with Chris Pirillo and Robert Scoble. One interesting thing is that there were about 635 other people watching chris at the same time. I also noticed that a couple of them were interested enough to be also watching my video feed of our end of the conversation as well.

The ability to create these live real-time video/audio streams on demand with nothing more than a webcam and a broadband connection feels so empowering.

January 12, 2008

UStream

Ustream2
Thanks to Jody Gnant, I am now UStreamer. Ustream allows just about anyone to broadcast live video over the Internet and interact in near realtime with connected viewers using chat. In fact, I am LiveStreaming right now. Tomorrow when I am preparing dinner for a couple of guests, I will be LiveStreaming while I cook. I'm also going to record the video and imbed it into my food blog so that later anyone can learn to prepare Chicken Legs with Raspberry Sauce, Bistro style.

Think about it: Ustream lets anyone with a video camera and an internet connection become a live TV broadcast station. Not only that, the video can be recorded so that anyone can view it at a later date. Webinars anyone? (Granted, my video is not production quality, but I am using just the iSight camera built into my MacBook Pro. Soon I will hook up my Sony Handycam and see what it looks like.)

Back to Jody. I was at the Phoenix Social Media Club meeting Thursday night and Francine Hardaway invited Jody to talk about uStream.

Remember Kyle MacDonald who managed to turn one red paperclip into a house through a series of trades? Jody is a local singer-songwriter and traded with Kyle for a recording contract. Jody began LiveStreaming 24/7 during the creation and promotion of her new CD and has since decided to continue. As a result, she has developed a considerable following, with several thousand 'views' per month.

One phrase she said really struck me. Pointing to her webcam, she said, "Those are real people in there." Most of them are enthusiastic fans. Most of them have bought her music.

I don't want to pontificate, but with guys like Robert Scoble and Shel Israel exited about UStream, I think it is safe to say that it is a great idea. I've already got several ideas about using this with some of my clients.


January 04, 2008

Seminar: Boost Your Business Through Blogging

Flyhump208_320Eileen Proctor - One of Phoenix's most respected, visible and accomplished local entrepreneurs - and I have teamed up to present a two-hour seminar on business blogging. We will show you how to use blogging to gain visibility and parlay your knowledge and opinions into being viewed as an an expert in your field.

I had the pleasure of appearing on Eileen's radio show, KFNN's Small Business Power Hour where we discussed blogging. Out of that session, the idea for this seminar was born.

For more information click here.

To register click here.

October 07, 2007

Admitting Guilt

David Meerman Scott's Web Ink Now is one of my favorite blogs on the subjects of marketing and PR. He recently wrote a great post about Olympic athlete Marion Jones' emotional admission of guilt.

No matter what your feelings about Ms Jones' and her offense, you can't help but feel differently after watching the video. You can't help but feel a little more empathy and perhaps a little less judgmental. I know I am generalizing but I think we Americans as a culture are quick to forgive when presented with a heartfelt mea culpa.

Good businesses that 'get' blogging use their blogs this way: to say, "We made a mistake", "We have learned from it", and "Here is how we are going to do better next time" .

Sadly, a lot of companies when faced with the question, "Should we put this on our blog?" will respond with "If we don't put it on our blog then fewer people will find out about it". Wrong answer, wrong answer, wrong answer.

Markets are conversations. Believe me, the world will find out about it. And they will talk about it. Given that the conversation will take place anyway, it is better for that conversation to be on your own blog than somewhere over which you have no control. And you have a better chance to get your side of the story told and get your message out on you own blog.

On the other hand, suppose that by reading about it on your blog, someone does learn of your faux pas who would otherwise have remained ignorant? They'll come away with a positive impression of your company's honesty and integrity.

There is another benefit but it is more insidious. Changing the culture in a company - to one in which airing the dirty laundry is not only OK but is actualy advantageous - can be very disruptive. Once accomplished however, the company is better for it. The company doesn't just appear to be more honest and open, it actually is more honest and open. And then the entire relationship with the customer undergoes a welcome change too.

July 21, 2007

Great Example of Boosting Your Exposure

The Blog Squad over at Build a Better Blog have a great article today about a San Francisco Chiropractor whose blog is his number one source of new patients.

When someone is looking for a product or servicess they have lots of choices. The challenge is to convince them to pick you. They way to do that is to use your blog to educate and inform. Use it to share your knowledge and expertise. If you blog this way, your potential customers will see you as far more credible that your non-blogging competitors.

Sometimes I run into people who say, "If I blog to educate and inform, then I'm giving my expertise away for free and no one will hire me." Nothing could be further from the truth. You have far more knowledge, experience, and judgement than you'll ever be able to put into a blog. Your blog merely gives them a glimpse of what you can do for them.

June 16, 2007

Store Wars

This is the funniest thing I have seen in a long time, and a perfect example of a viral video:

http://www.StoreWars.org

June 08, 2007

I'm Speaking at CONFAB 2007

I have been invited to speak at CONFAB 2007, the Institute of Management Consultants' annual conference.

I strongly believe that every consultant should have a blog. I also believe that business consultants should be sufficiently blog-aware to recognize when their clients might benefit from one. I'll be covering both topics in my presentation.

April 10, 2007

Wanna Hear Seth Godin Speak?

Thanks to Pam at Escape From Cubicle Nation for spreading the word on her blog.

If you live in Phoenix and are a fan of Seth Godin, you should know that there is a campaign afoot to get Seth to add Phoenix as a stop on his "Dip Tour" promoting his new book The Dip. He is adding a viral networking twist on his promotion, and inviting people to host a stop in their city, with the stipulation that they must get 500 people who are willing to pay $50 each to see him. With that $50, in addition to a guaranteed seat, you get 5 copies of the book.

A very good friend turned me onto Seth and the Purple Cow a couple of years ago and I have been a big fan ever since. I have already signed up.

March 17, 2007

When Newspapers Screw Up

A very good friend of mine who is a professional presentation coach has started a series of workshops called The Charisma Clinic. (Which I heartly recommend, BTW).

While Hilari understands the benefits of blogging, she is still in the "I'll start a blog soon" phase. Right now she is relying upon newspaper articles to send business to her website. The inevitable happened. The initial article announcing the clinic was published with an incorrect url, pointing to a defunct website in Lebanon instead of the correct url. She's hosed and there's not much she can do about it.

This episode emphasises the importance of building your loyal following via a blog instead of the traditional media: control. It is unlikely Hilari would have published the wrong url on her own blog, and if she had, she could correct it instantly.

(BTW, If you are in the Phoenix, AZ area and you depend upon your presentation skills to bring you new business, I highly recommend Hilari and her workshop. It has certainly done wonders for me.)

March 06, 2007

Alan Weiss, Part II

Recently I attended an IMC-AZ event and Alan Weiss made a special appearance in which his comments about blogging were that "Blogs are worthless" and "nobody reads them". I blogged my response here and here.

Alan left a comment on the IMC-AZ blog, which for fairness I’ll repeat here:

I'm sorry you're hurting so much. Several people sent me this entry, embarrassed by your comments after my pro bono speech. I said in that presentation that everyone is free to ignore me. At their level of the profession, however. blogging is not valuable marketing because their buyers don't read blogs. You ran up to me afterwards to protest this! I give my professional opinion, which you seem to resent because you disagree with it. Let's see how professional you are by printing this.

To the contrary Alan, I did not find your comments hurtful at all. Those of us engaged in blogging evangelism encounter similar comments all the time. I’m sorry that some of your colleagues found my comments embarrassing. In contrast, some of mine were very complimentary.

I did however view your comments as ill-informed. Since you made your comments in a public forum, I felt it appropriate to reply in a public forum. Furthermore, I viewed your comments as an attack upon the forward-thinking leadership of IMC-AZ and their decision to embrace blogging. It was therefore appropriate, I felt, that my response be on IMC-AZ’s blog as well as my own.

I stand by my reporting of your original quote which was "Nobody reads them." The fact that you are commenting is, I believe, sufficient refutation. You are within the sphere of influence – though probably only indirectly - of someone who reads the IMC-AZ blog.

If – instead of “nobody reads them” - you are clarifying and saying that "buyers don’t read blogs", I will grant you that the decisions of most purchasing agents are not influenced by the blogosphere. The actual decision-makers however, do read blogs. I think that’s irrefutable.

I can understand how – at your stage of your career – blogging may have marginal value to you personally as a marketing tool. Most consultants however are not in your enviable position. Done well, blogging can achieve for a consultant what even large firms with millions of marketing dollars cannot achieve.

Consider also that Corporate America is increasingly populated by Generation X. The Gen X’ers don’t read The New York Times, Washington Post, or the Wall Street Journal. They get their information from social media. If you are not there then you don’t exist.

And your characterization of our dialog that day is not entirely accurate. As you left the podium to the rear of the room, I approached you, handed you my business card, and said, "I respectfully disagree with your comments about blogs." (and that is an exact quote)

You replied, "You’re free to disagree if you want."

Sensing that you were not interested in engaging in meaningful dialog on the subject at that time I politely replied, "And you are entitled to your opinion." With that, I returned to my seat.

In regards to seeing if I am professional enough to publish your comment: Of course I published it (and in fact I’ve published it in two places). That is what blogging is all about: engaging in conversation, accepting input (positive and negative), accepting criticism with grace, and providing an opportunity for the airing of opposing points of view. In fact, I encourage you, Alan, to continue this dialog with me here. I would be very interested in seeing the data you have to substantiate your claim that "buyers don’t read blogs."

In closing, I realize that I can probably never convince you of the power and usefulness of blogging. I will simply echo a couple of thoughts from Shel Israel, one of the leading thinkers on the subject and co-author of probably the best book on the subject of business blogging: You are obviously a blogging atheist. I can respect that, but instead of spending my time on the atheists, I’ll work on the agnostics instead. I just want to warn you that while you are - metaphorically speaking – walking along the beach enjoying the sunshine, a tsunami is just over the horizon and it’s headed your way. You still have time to get out of the way or ride the wave.

February 28, 2007

Marketing to Teens

I attended a marketing group's luncheon and the speaker talked about a recent successful campain marketing a product to 13-18 year old males. There were TV spots and radio ads, but not a single mention of mySpace and youTube.

February 10, 2007

Alan Weiss Doesn’t ‘Get’ Blogging

Alan Weiss made a special appearance at Friday's IMC-AZ meeting and gave a great talk to those of us in attendance. I really enjoyed Alan Weiss’s presentation – except for his comments about blogging, which were "Blogs are worthless" and "Nobody reads them". It’s not the first time I’ve heard those words and they always come from someone who is not a blogger, has never blogged, and does not understand blogging’s potential. I have never heard anyone say, “I’ve been blogging regularly for two years and it’s a complete waste of time.”

Alan spoke of gaining an early reputation as a contrarian and while it occurred to me that perhaps he is doing just that, but from the tone of his voice when he said, “Blogs are worthless” and “Nobody reads them” I think he was being sincere. I guess this means that I’m going to have to assume the mantle of contrarian on this issue.

First, as for Alan’s “Nobody reads them” comment: Not only do CEOs and senior executives read blogs, many are blogging themselves. TheNewPR maintains a list of them. Alan mentioned Marriott and Hewlett Packard as some of his clients. He undoubtedly would be surprised to discover that J Willard Marriott Jr, CEO of Marriott International has a blog. So does Eric Kintz, VP of Global Marketing Strategy and Excellence for Hewlett-Packard.

In fact TheNewPR’s list contains 272 names of people in leadership positions of various organizations who blog. Some of them are:

  • Rudi Fischer, CEO, Telekom Austria
  • Sab Kanaujia, VP, NBC Digital Media Group
  • Richard Charkin, Chief Executive, Macmillan Publishers Ltd
  • Simon Waldman, Director of Digital Publishing, Guardian Newspapers
  • Scott Anderson, Director of shared content, Tribune Publishing and Interactive
  • Marc Babej, President, Reason Inc.
  • Randy Baseler, VP of Marketing, Boeing Commercial Airplanes
  • Carole Brown, Chair, Chicago Transit Board
  • Colin Crawford, VP/Online, International Data Group
  • Michael M. Crow, Arizona State University President
  • Marc Cuban, HDNET & Dallas Mavericks
  • Chad Dickerson, CTO, InfoWorld
  • John Dragoon, Chief Marketing Officer, Novell
  • Michael Dunn, VP, Hearst Interactive Media
  • Jeff Jaffe, CTO, Novell
  • Bob Lutz, Vice Chairman, General Motors Corporation
  • Lisa Meyers Brown, VP for Marketing, American Cancer Society’s Eastern Division
  • Justin Rattner, CTO, Intel
  • Greg Papadopoulos, CTO, Sun Microsystems
  • Bob Parsons, President, godaddy.com
  • Michael Powell, Chairman, Federal Communications Commission
  • Michael Pusateri, VP of Engineering, Disney ABC Cable Networks Group
  • Joe Wikert, Vice President and Publisher, John Wiley & Sons, Inc. Professional/Trade division
  • Steve Wilson, Senior Director of Global Web Communications, McDonald’s
  • Hu Yoshida, VP and CTO, Hitachi Data Systems

Someday soon, Alan Weiss will be meeting with a large potential client. The decision-maker will hand Alan one of Hugh MacLeod’s Streetcards. Alan will stare at it blankly and flip it over and over in two hands as a question forms on his face. At that moment Alan will lose the client and not even know it.

Or perhaps between now and then he will ‘get it’ and – as he so often said Friday – he will marvel at how stupid he was just two weeks ago.

November 29, 2006

Blogging Success Study

Northestern University and Backbone Media have recently published a study of the factors that make a business blog successful. They interviewed twenty highly successful corporate bloggers and asked each one a series of stndardized questions.

While there were no surprises for anyone who has read Naked Conversations, I did find a few recurring themes:

  • Engaging other bloggers in online conversation is crucial to your blog's success. Locate and read other blogs in your industry and leave thoughtful comments on them oftem. Even before you write the first post on your blog, you should be searching the online world for places where conversation and discussion about your industry occurs.
  • Create interesting, compelling content. Write about your industry, your marketplace, and the concerns of your customers related to your industry. Write about ideas and events that encourage reader feedback, and then leverage that feedback.
  • Be open, transparent, and real. Don't be afraid to reveal the human side of the inner workings of your business. Be open and forthcoming about how or why decisions are made that affect your customers.

"What should I write about?" is a question I am often asked. The following paragraph in the study is one that I will quote often:

The Stonyfield Farm blog was the most successful blog run by Stonyfield Farm. Jonathan the farmer, Stonyfield’s organic farming blogger, writes about whatever is happening in his life, the calving season or maple sugar season. The success of the Stonyfield Farm organic farming blog is because it is all about a farmer’s unique experiences in farming an organic farm. What must seem mundane to the farmer is refreshing, compelling and entertaining content to most readers.

I can't emphasize enough how important I think this is. This is the kind of content that creates a bond between you and your customers or potential customers.

October 31, 2006

SixApart's Business Blogging Seminar

I'll be at SixApart's Business Blogging Seminar in San Francisco on November 13th. The Clip'n Seal guy will be there telling his story and I'm very interested to hear it.